Cancellations & Refunds

We want you to be satisfied with your Dr. Elite order. This policy explains when you can cancel, when a product can be returned, and how refunds are processed by Nutrifine Wellness LLP.

Cancellations

You can cancel your order any time before it is dispatched at no charge — just contact us with your order code as soon as possible. Once an order has been dispatched, it can no longer be cancelled, but the return terms below may apply. For prepaid orders (once online payment is enabled), any amount paid for a cancelled-before-dispatch order is refunded in full.

Sealed-product hygiene policy

Because our products are consumable nutraceuticals, we cannot accept returns of items that have been opened, used, or whose tamper-evident seal is broken, for health and safety reasons — unless the product was damaged, defective or incorrect when it reached you. This does not affect your rights under applicable consumer-protection law.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery with your order code and photographs of the product and packaging. Once we verify the issue, we will arrange a free replacement or a full refund, at your choice. Please keep the item and packaging until the matter is resolved.

How to initiate a return or refund

Contact our support team at [email protected], call/WhatsApp +919731873636, or use the Contact page. Share your order code and, for damaged or incorrect items, photographs. We will confirm the next steps and, where a pickup is needed, arrange it.

Refund method & timeline

Approved refunds are made to your original payment method for prepaid orders, or to your UPI / bank account for Cash on Delivery orders (we will ask for the details needed). Refunds are typically initiated within 2–3 business days of approval, and the amount usually reflects in your account within 5–7 business days thereafter, depending on your bank or payment provider.

Non-returnable situations

• Products opened or used, or with a broken seal (except where damaged, defective or incorrect on arrival).
• Return requests raised beyond the 48-hour window for damaged / incorrect items.
• Free items or samples, where applicable.

Questions

For anything about a cancellation, return or refund, contact our Grievance Officer via the Grievance Officer page or reach support at [email protected] / +919731873636.